This Privacy Policy explains how ISORA GLOBAL PTE. LTD. collects, uses, stores, and protects your information when you visit our website, purchase our handcrafted candles, or interact with our services.
1. Information We Collect
We may collect several types of information, including:
-
Personal Information:
Name, email address, phone number, billing address, shipping address, and payment details. -
Website Usage Data:
Information about your device, browser type, pages viewed, referral source, and time spent on our website. -
Cookies & Tracking Technologies:
We use cookies and similar technologies to improve website functionality, personalize experiences, and analyze visitor activity.
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering customer orders
- Managing customer accounts and support requests
- Providing order updates and service notifications
- Sending promotional emails or newsletters if you choose to subscribe
- Improving website performance, products, and customer experience
- Maintaining legal compliance and preventing fraudulent activity
3. Sharing of Information
ISORA GLOBAL PTE. LTD. does not sell, rent, or trade customer personal information.
Information may only be shared with trusted third parties necessary for business operations, including:
- Payment processing providers
- Shipping and logistics partners
- Website hosting and technical support providers
- Government or legal authorities when legally required
4. Data Protection & Security
We implement appropriate technical, administrative, and organizational security measures
to protect personal data against unauthorized access, misuse, alteration, disclosure, or destruction.
5. Your Rights
You may have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal data where applicable
- Withdraw consent for marketing communications at any time
- Submit complaints to relevant data protection authorities
6. Third-Party Websites
Our website may include links to external websites operated by third parties.
We are not responsible for the privacy policies, content, or practices of those websites.
7. Children’s Privacy
Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children.
8. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective immediately upon posting on this page.
9. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact us:
📧 company.isorallc@gmail.com
