At ISORA GLOBAL PTE. LTD., customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.
1. Eligibility for Refunds & Returns
Refund or return requests may be accepted under the following circumstances:
- The item arrived damaged or defective
- You received an incorrect product
- The product significantly differs from the description shown on our website
To request assistance, customers must contact us within
7 days after receiving the order. Supporting evidence such as photos or videos may be required to verify the issue.
2. Refund Conditions
To qualify for a refund or exchange, the following conditions must be met:
- The item must remain unused and in its original packaging
- Proof of purchase or order confirmation must be provided
- Customers must contact us before sending any return shipment
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds are typically processed within
7–10 business days through the original payment method.
3. Non-Refundable Cases
Refunds or exchanges will not be accepted under the following situations:
- Change of mind after purchase
- Orders placed incorrectly by the customer
- Products that have been used, burned, or modified
- Minor natural variations in color, scent, or texture due to handmade production
4. Order Cancellation Policy
If you wish to cancel an order, please contact us within
12 hours of purchase. Orders that have already entered processing or shipping stages may no longer be canceled.
5. Contact Information
For questions regarding this Refund Policy, please contact us:
📧 company.isorallc@gmail.com
